Terms & Conditions

Cancellations & Refunds

Preparation and sourcing for events begins several weeks before the event date. For this reason, cancellation for a full refund must be made no less than 30 days from the event date. Cancellation requests made less than 30 days before the event date will be offered a partial refund based on factors including, but not limited to, administrative time spent planning and if flowers have been ordered. No refund will be given for events cancelled less than 7 days before the event date. To request an order cancellation, please email us at weddings@matlackflorist.com.

Returns

Matlack Florist does not accept returns of event florals, vases, or candles. Matlack Florist is not responsible for the condition of the floral arrangements beyond the time of pick-up, and will not offer refund or replacement for quality issues arising from the recipient's care or other causes outside of our control such as mishandling, weather, or negligence. Keep in mind, event florals are carefully managed to ensure they are at their peak at the time of the event. For this reason, they will not last as long as a retail floral arrangement would be expected to last.